The Kansai Electric Power Co., Inc. Fuels Better Customer Service With Oracle
Oracle News, Thursday, July 27,2023
Leading Japanese energy retailer using Oracle Utilities Customer Care and Billing to deliver more flexible rate offers to customers
Kansai Electric Power Company, Inc. (Kansai), the retail arm of one of Japan's largest integrated power utilities, is using Oracle Utilities Customer Care and Billing to provide customers with new rate options and services that can increase satisfaction. Today, Kansai is using the offering to consolidate data across approximately 5.1 million total customer units. With a single source of customer information, the utility can better manage customer service interactions and deploy new services, such as special rate menus for customers who use electric water heaters or shift appliance usage to off-peak hours to reduce electric charges. Oracle Consulting supported this deployment.