Microsoft Solutions Boost Fortune 500 Frontline Productivity With Next-Generation AI
Microsoft News, Wednesday, August 9,2023
Frontline workers represent the face of organizations and make up the lion's share of the workforce. Gartner estimates that there are 2.7 billion frontline workers - more than twice the number of desk-based workers.
The current macroeconomic climate highlighted by labor and supply chain shortages has put a lot of pressure on these workers to carry more work as organizations drive efficiency across business operations.
The recent Work Trend Index shows that there is an opportunity for digital tools to help ease the burden on these essential workers. Over 60% of frontline workers struggle with having to do repetitive or menial tasks that take time away from more meaningful work and not having enough of the necessary resources to get their work done efficiently.ii In addition, 1 in 2 frontline workers cite being burned out in their jobs, and 45% note they are likely to consider changing employers in the next year.ii Investment in technology that enables frontline workers to thrive is a huge opportunity for business leaders - one that will drive positive outcomes for employees, customers, and the bottom line if solved correctly.