Lumen Technologies Dives Into Microsoft 365 Copilot To Help Enhance Employee Efficiency And Customer Relationships
Microsoft News, Wednesday, August 30,2023
Generative AI tool shows early signs of helping Lumen innovate for growth
Lumen Technologies Inc. (NYSE: LUMN), a multinational technology company, is working with Microsoft Corp. (Nasdaq: MSFT) to deploy Microsoft 365 Copilot to empower its approximately 30,000 employees. Lumen is beta-testing Microsoft 365 Copilot as a part of the Early Access Program (EAP). The company has already seen the benefits of equipping some of its teams with Microsoft's large language model (LLM) AI solutions, with plans to deploy the tech more broadly in the future.
'We are thrilled to be leading the early deployment of Microsoft 365 Copilot at Lumen Technologies,' said Kate Johnson, president and CEO, Lumen Technologies Inc. 'Giving our workforce the digital tools they need to deliver dramatically improved customer experiences with greater ease is an essential part of our company transformation. Our people are seeing immediate productivity improvements with Copilot, allowing them to focus on more value-added activities each day.'