Oracle Introduces Generative AI Capabilities To Help Organizations Improve Customer Service
Oracle News, Tuesday, September 19,2023
New generative AI-powered capabilities in Oracle Fusion Cloud Customer Experience (CX) help service agents, field technicians, and customers solve issues faster
Oracle today announced the addition of generative AI-powered capabilities within Oracle Fusion Cloud Customer Experience (CX). Supported by the Oracle Cloud Infrastructure (OCI) generative AI service, the new capabilities are embedded in existing Oracle Fusion Service processes to optimize customer service delivery, improve productivity, and help organizations enhance the customer experience.