AI Leadership Insights: Contact Centers In The Age Of AI
Techstrong.ai, Wednesday, November 1,2023
Synopsis: In this AI Leadership Insights video series Mike Vizard speaks with Jaime Meritt, chief product officer at Verint, about contact centers and how they will evolve in the age of AI.
Mike Vizard: Hello and welcome to the latest edition of the Techstrong.ai Video series. I'm your host, Mike Vizard. Today, we're with Jaime Meritt, who's Chief Product Officer for Verint, and we're going to be talking about customer engagement, contact centers and how they will all evolve in the age of AI. Jaime, welcome to the show.
Jaime Meritt: Thanks, Mike. Appreciate you having me.
Mike Vizard: What ultimately will be the impact of all this? Everybody, of course, is in equal measures, excited and deathly afraid of what it means for their jobs and, and customers are wondering if they're going to be talking to people anymore, or is it all going to be some sort of digital representation of a virtual entity? Where are we? How do you see this evolving?