AI Leadership Insights: AI Voice Technology
Techstrong.ai, Monday, November 20,2023
In this AI Leadership Insights video interview, Amanda Razani speaks with Yan Zhang, COO of PolyAI, about AI voice technology and its role in customer service and beyond.
Amanda Razani: Hello, I'm Amanda Razani with Techstrong.ai, and I'm excited to be here today with Yan Zhang. He is the COO of PolyAI. How are you doing today?
Yan Zhang: I'm doing great, Amanda.
Amanda Razani: Wonderful. So I believe we first met at the VOICE & AI Conference, and there was a lot going on at that conference, but first before we get started, can you share with our audience a little bit about PolyAI and what services you provide?
Yan Zhang: Sure. So PolyAI makes enterprise voice assistants and automate phone calls largely for customer service and guest care. We were founded in 2017, we are based in London, but have about 150 people between the UK and the US.