Built-In Support Coverage Extended For SAP SuccessFactors Solutions
SAP News, Thursday, November 23,2023
There's great news for SAP users who enjoy the convenience of the Built-In Support tool, which they can access right within an application. SAP is now expanding Built-In Support into SAP SuccessFactors solutions as well.
In this interview, Gaurav Dabur, head of Support for SAP SuccessFactors Employee Central, Analytics and Integrations, gives insight into what SAP SuccessFactors customers and users can look forward to.
Q: What does this mean for users?
A: In the past, if customers using an SAP solution needed to raise a case or find information, they needed to leave the application and go to either the SAP for Me portal or the SAP Help Portal site for answers. With the introduction of Built-In Support, users can stay within the SAP SuccessFactors solution and find the right information, which is based on enhanced search capabilities powered by artificial intelligence (AI). AI pulls the context directly from the application. This enables it to provide a tailored search experience that can recommend the specific content to best solve their issue.