Process Observability: Your Business Is More Than A Sum Of Its Parts
SAP News, Wednesday, November 22,2023
The promise of digital transformation has been to leverage technology in ways that simplify and streamline our work lives. We love Amazon's 'click to buy' button, which sends nearly any product we can think of to our doorsteps in a matter of hours.
In our work lives, we can now collaborate on documents in real time, take video conferencing for granted, look to AI bots to record our action items, and more.
Luckily, as consumers, we rarely have to look underneath the surface, onto the complexity required to make these systems function. Businesses aren't that lucky. As business processes become more and more digitized, it is more important than ever to understand the impact of operational systems on business outcomes and to align business strategy with IT architecture.