Oracle Named a Leader in 2023 Gartner Magic Quadrant for CRM Customer Engagement Center
Oracle News, Wednesday, December 6,2023
Report highly rates Oracle Fusion Service for Completeness of Vision and Ability to Execute
Oracle announced that it has been named a Leader in the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center for Oracle Fusion Service, part of Oracle Fusion Cloud Customer Experience (CX). Of the twelve companies evaluated, Oracle was recognized as a Leader based on Completeness of Vision and Ability to Execute. A copy of the report is available here.
Customers expect fast, accurate, and consistent customer service in every context. To deliver on customer expectations, foster loyalty, and grow revenues, organizations must efficiently make sense of vast quantities of customer data and empower service agents with insights. Powered by Large Language Models and AI, and natively built on Oracle Cloud Infrastructure, Oracle Fusion Service is used by organizations from all industries across the globe to enhance agent productivity, optimize customer service, and improve the customer experience.