Tech Support Done Bad Sure Makes It Hard To Do Tech Support Good
The Register, Friday, January 5th, 2024
Read the manual, they said. If only they'd said it about the right manual
2024 has commenced, but in today's edition of On Call - The Register's reader-contributed tales of tech support strife - a reader we'll Regomize as "Stuart" shared a tale caused by a temporal anomaly.
"About two years back I was working for an online trading company as IT support manager and was on call for the week," Stuart told On Call.
At 8:00PM one evening, the dreaded support line rang with news that a price information feed was down. That sort of outage meant traders couldn't make money, so Stuart rushed to his laptop and tested the connection to the price feed provider.
It was down, and no amount of troubleshooting could reveal the cause...