C-Suite Leaders Expect AI To Deliver Cost Savings In 2024
CIODIVE, Tuesday, January 16th, 2024
Executives anticipate the technology to bring increased productivity in operations, customer service and IT.
More than half of C-suite leaders expect AI to save them money in 2024, according to a Boston Consulting Group survey of more than 1,400 executives across 14 industries published this week.
Of those executives, around half expect cost savings in excess of 10%, BCG found. Executives anticipate the ROI to come primarily through increased productivity in operations, customer service and IT.
Nearly three-quarters of executives are increasing tech investments this year, up from 60% in 2023. Nine in 10 organizations plan to up spending on AI and generative AI.