Conversational AI (Conversational Artificial Intelligence)
Enterprise AI, Friday, January 19th, 2024
Conversational AI (conversational artificial intelligence) is a type of AI that enables computers to understand, process and generate human language.
Conversational AI has primarily taken the form of advanced chatbots. They're different from conventional chatbots, which are predicated on simple software programmed for limited capabilities. Conversational chatbots combine different forms of AI for more advanced capabilities. The technologies used in AI chatbots can also be used to enhance conventional voice assistants and virtual agents. The technologies behind conversational AI platforms are nascent yet rapidly improving and expanding.
A conversational AI chatbot can answer frequently asked questions (FAQs), troubleshoot issues and even make small talk -- contrary to the more limited capabilities of a static chatbot with narrow functionality. Static chatbots are typically featured on a company website and limited to textual interactions. In contrast, conversational AI interactions are meant to be accessed and conducted via various mediums, including audio, video and text.