AI Leadership Insights: Customer Experience
Techstrong.ai, Tuesday, February 13th, 2024
In this AI Leadership Insights video interview, Amanda Razani speaks with Eric Williamson, CMO of CallMiner, about the impact of AI on customer experience and his future predictions.
Amanda Razani: Hello, I'm Amanda Razani with Techstrong AI and I'm excited to be here today with Eric Williamson. He is the Chief Marketing Officer of CallMiner. How are you doing today?
Eric Williamson: Good, thanks for having me on.
Amanda Razani: Happy to have you on our show. Can you share with our audience what is CallMiner and what services do you provide?
Eric Williamson: Certainly. CallMiner is the leader in conversation intelligence, and just to put it in plain speak, conversation intelligence is our platform analyzes all forms of customer interaction. So think of a very large customer service center with agents. So it analyzes all those interactions and it helps the agents do their job better to provide better customer service. And then ultimately it mines through all of those interactions and provides insights back up to the chief product officer, the CMO, and those insights help transform their business.