AI Leadership Insights: Conversational AI vs. Generative AI
Techstrong.ai, Wednesday, March 20th, 2024
In this Techstrong AI Leadership Insights video interview, Max Lipovetsky, chief product officer for Cyara, explains why generative artificial intelligence (AI) will eventually supplant existing conversational AI models.
Mike Vizard: Hello, and welcome to the latest edition of the Techstrong AI Leadership series. I'm your host, Mike Vizard. Today, we're with Max Lipovetsky, who's chief product officer for Cyara, and we're going to be talking about, well, conversational AI versus generative AI, because it seems like there's a big debate going on out there. Hey, Max, welcome to the show.
Max Lipovetsky: Good afternoon, Mike. Pleasure to be here.
Mike Vizard: What is at the core of this debate? Because initially, all the conversational AI people seemed to go out of their way to say that generative AI would not replace conversational AI, and yet, there seems to be a lot of folks who think the opposite. So, what do you think is going on here, and what are the issues?
Max Lipovetsky: I think to understand this issue, it probably helps to clarify the terms.