How Generative AI Is Changing Customer Service
AiTHORITY, Thursday, May 30th, 2024
Generative Artificial Intelligence is redefining not only how brands interact with customers, but also how they optimize their internal resources to deliver more personalized and efficient services.
This was one of the conclusions reached at the recent edition of Disrupt 2024, Sabio Group's flagship event dedicated to customer (CX) and employee (EX) experience, where industry leaders and technology experts gathered in Madrid to explore and debate the future of Gen AI and its transformative impact on customer services and operational efficiency.