Oracle Introduces New AI-Driven Workflows To Help Organizations Automate The Complete Customer Service Lifecycle
Oracle News, Wednesday, October 9th, 2024
New AI-powered capabilities increase service efficiency, reduce time-to-resolution, and improve the customer experience
Oracle announced new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues, and serve their customers more effectively. The latest updates improve customer satisfaction by automatically identifying customer issues, recommending actions, streamlining resolution, and improving first-time fix rates.