Should You Disclose When An Agent Is AI? It Shouldn't Matter
Techstrong.ai, Thursday, February 13th, 2025
The short answer would be, yes, customers have a right to know when they're interacting with an artificial intelligence (AI) agent so that they are able to escalate to a human should they feel the need.
And to that end, a simple disclosure that says -'Hi, I'm an AI agent and I'm ready to help you!' would take care of it. But the real objective is to make the experience so indistinguishable that customers don't mind either way.
With AI agents that field questions and solve problems reliably and organically, experiences on par or even superior to a human agent can be delivered. And when customers respond to that automated opening line by saying 'Oh, good,' we'll know we've succeeded.