Best CRM for Ecommerce in 2025
TechnologyAdvice, Monday, February 17th, 2025
Ecommerce companies obtain customer information from various platforms and touchpoints, including their business website and social media channels.
Customer relationship management (CRM) software for ecommerce helps gather and store all these data in a centralized platform that your team can easily access.
To help you select the best CRM for ecommerce, we evaluated dozens of providers based on pricing and features and narrowed down the list to the top five:
- Bitrix24: Best free ecommerce CRM
- Creatio CRM: Best for no-code automation
- Zoho CRM: Best for automatic lead capture
- HubSpot CRM: Best for payment processing
- Pipedrive: Best for building product catalogs
What is ecommerce CRM?
Ecommerce CRM software is a centralized platform where online businesses can store and organize customer and prospect data.