Gartner Predicts Over 20% Of Workplace Apps Will Use AI-Driven Personalization Algorithms For Adaptive Worker Experiences By 2028
Gartner News, Wednesday, March 12th, 2025
Digital Workplace Applications, Services and Technologies with Embedded AI-Driven Algorithms Enable Greater Workforce Productivity
By 2028, more than 20% of digital workplace applications will use AI-driven personalization algorithms to generate adaptive experiences for the worker, according to Gartner, Inc.
Digital workers satisfied with work applications are nearly three times more likely to report being much more productive compared with those who are not satisfied. Yet, a Gartner survey of 5,141 employees conducted from April through July of 2024 found that only 23% of digital workers are completely satisfied with their work applications in 2024, down from 30% in 2022.
"The apps used for work should feel as intuitive and empowering as the most popular consumer apps,' said Tori Paulman, VP Analyst at Gartner. 'That's exactly what employees are craving-a seamless, personalized, and omnichannel digital experience that mirrors the ease and consistency of mainstream consumer applications.