Shadow AI: Companies Struggle To Control Unsanctioned Use Of New Tools
SiliconANGLE, Monday, March 17th, 2025
The multinational retail chain where Katie Smith worked in data analytics and finance for six years was so concerned with controlling employees' online activities that it blocked access to all generative artificial intelligence websites and locked down YouTube.
So Smith took matters into her own hands. She used a personal ChatGPT account to help with writing work emails, fine-tuned them using Grammarly Inc.'s English language writing assistant and tapped into the AI features of Canva Inc.'s graphic design platform to help with presentations. 'Retail has never been a technology innovator,' she said.
Early last month, Smith switched jobs, becoming a data and AI strategy manager at a large consulting firm she asked not to identify. The experience has been like night and day.