Challenges In Operationalizing AI
Techstrong.ai, Tuesday, April 22nd, 2025
In this Techstrong AI video interview, Unisys President and COO Mike Thomson dives into the challenges organizations are encountering as they look to operationalizing artificial intelligence (AI).
In this Techstrong AI interview, Mike Vizard sits down with Michael Thomson, president and incoming CEO of Unisys, to explore the most disruptive enterprise technologies heading into 2025.
Thomson notes that while generative AI (GenAI) is still in a heavy discovery phase, some applications-such as automation in IT operations, marketing, and service delivery-are already delivering real value.
He sees two primary vectors of AI adoption: using it to enhance internal processes and embedding it into revenue-generating products. Industries like finance and healthcare are leading the way in commercializing AI, while others are still experimenting. Thomson also highlights that the hype is giving way to practical deployments, with organizations focusing on improving performance, cost-efficiency, and customer experience.