Why Smart Businesses Use AI To Offload Tasks And Supercharge Their Teams
ZDNet, Monday, May 5th, 2025
HR chiefs are boosting productivity by rolling out AI agents to handle the grunt work ('cognitive download'), but they're simultaneously leveling up skills ('cognitive upgrade').
AI agent deployments will grow 327% during the next two years. Chief human resources officers (CHROs) plan to expand their digital labor in the next two years, investing in AI agents to increase productivity, according to the latest Salesforce global research.
By 2030, 80% of CHROs believe most companies will have humans and AI agents working together. Almost nine of every 10 CHROs will focus on integrating AI agents into the workforce. By 2027, CHROs anticipate 327% growth in agent AI adoption, from 15% in 2025 to 64% in 2027. CHROs expect an average employee productivity gain of 30% and a 19% reduction in labor costs using agents.