AI Agents Aren't Entirely Trusted With High-Stake Use Cases: PwC Survey
Techstrong.ai, Thursday, July 10th, 2025
Artificial intelligence (AI) agents are gaining trust among consumers and vendors - just so long as the tasks remain simple and don't include financial transactions.
The results underscore the sentiments of business leaders who are being judicious in their use of AI agents even as it takes off and becomes a staple of their organizations, according to the inaugural PwC 2025 Trust & Safety Outlook.
More than 300 senior executives polled they were far more likely to entrust AI agents with data analysis (38%), performance improvement (35%), and day-to-day collaboration with human colleagues (31%) than on 'higher-stakes' use cases such as financial transactions (20%) or autonomous employee interactions (22%).