Tech Leader: IAM Success Requires Empathy, Not Just Code
SC Media, Tuesday, August 5th, 2025
Identity and access management is more about people than technology, according to Gerry Gebel, Strata Identity's Head of Standards, reports Forbes.
Drawing from over two decades of industry experience and conversations on The Identity Heroes series, Gebel emphasizes that IAM challenges are predominantly human, not technical. Many IAM professionals come from non-traditional backgrounds, biomedical engineering, linguistics, marketing, united by curiosity and adaptability. He underscores the need for soft skills like communication, empathy, and risk fluency to navigate the complexities of stakeholder alignment and user trust.