The Best Unified Customer Experience Platform: The 2025 CRM Industry Leader Awards
Destination CRM, Tuesday, September 2nd, 2025
Future Market Insights expects the worldwide customer experience platforms market to grow at a compound annual rate of 14.8 percent over the next 10 years, expanding from a current value of $13 billion to $51.5 billion by 2035.
The market research firm credits artificial intelligence-powered analytics, omnichannel engagement, and cloud-based solutions as key factors changing the way businesses communicate with their customers. They are now focused on instant customer insights, automation, and data-driven personalization for improved overall user experience at multiple digital touchpoints, it says. Additionally, low-code and no-code development in customer experience platforms will help businesses and technology work together, leading to even greater flexibility and scalability.