AI Agent Vs. Chatbot: Breaking Down The Differences
Search Enterprise AI, Tuesday, September 9th, 2025
Despite using similar AI technologies, AI agents automate tasks while chatbots converse with users. Understanding their differences is key to using the right AI for business needs.
While AI agents and chatbots rely on some of the same underlying technologies -- including large language models, or LLMs -- they are fundamentally different in most other respects. They address different use cases and excel in distinct areas.
An AI agent is an autonomous system that uses AI to guide its ability to complete tasks and automate workflows. A chatbot is a software program that interacts with human users conversationally.