What World-Class IT Looks Like In The Gen AI Era
CIO, Tuesday, September 30th, 2025
From developing meaningful business relationships to establishing cultures of continuous learning, CIOs must recast IT's missions and objectives to help fuel transformational AI success.
A business executive asked me to set a high bar for his organization and define what world-class IT looks like today. I had to ponder my answer because AI has driven a significant evolution in business expectations of IT departments.
The digital transformation era required IT to extend beyond operational responsibilities into areas that drive business growth, including launching digital products, enhancing customer experiences, and establishing a data-driven organization. During the pandemic and the subsequent period of financial uncertainty, many IT departments' charters were driven by cost-savings objectives, including automation, FinOps, and improving employee experiences. Now, as the generative AI era begins to take hold, CIOs should expect to recast their missions and objectives, as boards and executive committees have reshaped opinions on what world-class IT looks like.
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