Measuring ROI For AI Agents In The Enterprise
Techstrong.IT, Tuesday, October 14th, 2025
Muralidhar Krishnaprasad, president & CTO of 360 Platform, Apps, Industries and Agentforce at Salesforce, dives into how organizations should be thinking about justifying the return on investment (ROI) for artificial intelligence (AI) agents.
Muralidhar Krishnaprasad joins host Mike Vizard to unpack the rise of agentic AI and what it means for the enterprise.
Krishnaprasad describes agentic AI as the next stage of intelligent automation-where humans and AI agents work side by side to solve complex business problems. Unlike early AI systems that relied on passive prompts or static workflows, agentic systems are proactive. They can reason, plan, and take action autonomously, orchestrating multiple processes across departments and applications.