Charting The Agentic Future Of It Services: From Projects To Platforms
IDC, Thursday, October 30th, 2025
Economic volatility, sovereignty and security concerns, and the rapid advance of AI are creating powerful crosscurrents that few enterprises or providers can ignore. IT leaders on both the enterprise and services sides are under pressure to deliver innovation at speed while maintaining control, transparency, and trust.
IDC's FutureScape: Worldwide Services 2026 research identifies this moment as the agentic pivot: a stage where AI is shifting from experimentation to orchestration. It marks a turning point that is redefining how technology is designed, delivered, and consumed. For IT decision makers, the focus moves from operational efficiency to business impact. For service providers, it demands a redesign of delivery around intelligence, automation, and measurable outcomes.