Mission-Critical AI: When Failure Isn't An Option For Service Professionals
RTInsights, Tuesday, November 25th, 2025
Successful service businesses understand that the best AI deployments are all about reliability and uptime. When your ultimate goal is to serve customers, failure is simply not an option.
When an AI demo fails on stage, audience members share a laugh. But when AI fails in the field, no one is laughing.
At Meta's Connect September 2025 keynote, their new AI glasses glitched (twice) in front of a packed audience. It was awkward, sure, and Mark Zuckerberg was frustrated, but the crowd giggled, and the demo continued.