Why CIOs Need AI Fix-Engineers For Chatbot Success
Search CIO, Wednesday, December 3rd, 2025
Enterprise chatbots can break under real-world use. IT executives need strategies and AI fix-engineers to maintain performance and trust.
Chatbots are often an organization's entry point into the world of GenAI.
A chatbot provides users with an AI-powered assistant that responds to queries, offers information, and ideally directs them to the resources they need. Chatbots typically perform flawlessly in demos and impress executives. When users test them on carefully curated questions, they respond as expected. The challenge arises after the proof of concept and early deployment successes, when the technology is broadly deployed and the number of users and unexpected queries increases.