The Leading Companies And Hottest Trends And Technologies In Customer Service, Marketing, And Sales: The 2026 CRM Top 100
destination CRM, Wednesday, April 1st, 2026
Welcome to our eighth annual 'CRM Top 100' issue, where we highlight the hottest trends and technologies in the three pillars of CRM-customer service, marketing, and sales-as well as the 100 leading providers.
Which also means welcome to the ongoing and unsettled debate about where the line between artificial intelligence and human capabilities needs to be drawn. Just a few years ago, AI was lauded as a time saver and an efficiency tool; now, thanks to generative AI and agentic AI, we're debating the technology's role as an autonomous decision maker and a usurper of traditionally human tasks.
In the contact center, for instance, as AI agents handle more (and more complicated) service issues, what should businesses be looking for in their human counterparts?