The Top Customer Service Trends And Technologies For 2026: Customer Service Is Getting Supercharged
destination CRM, Wednesday, April 1st, 2026
When it comes to contact centers today, no technology has been more transformative than artificial intelligence, and AI's impact on customer service operations across all industries is only going to grow as generative and agentic AI technologies advance even further.
Up and down the contact center tech stack, AI has turbocharged virtually everything in just the past few years.
Jiaxi Zhu, head of analytics for the Small and Medium Business Division at Google, says we cannot underestimate just how much more empowered contact center agents are today thanks to AI.